Lead Response Audit · Las Vegas

Your leads are
disappearing.
We'll prove it.

We submit real inquiries to your brokerage — website, Zillow, Realtor.com — time every response, and hand you a report card. Most Las Vegas brokers are surprised by what they find.

41%
of brokerages never respond to their own web leads
9%
respond within the critical 5-minute conversion window
400%
drop in conversion likelihood after the 5-minute mark
The hidden problem

Your CRM looks fine.
Your leads don't.

Most brokerages have a process on paper. A round-robin assignment. A CRM. Maybe even a script. What they don't have is an honest look at what actually happens when a prospect submits a form at 9pm on a Tuesday — or clicks "Contact Agent" on a Zillow listing over the weekend.

The reality: leads go unread, automated replies go to spam, and by the time an agent follows up — if they follow up at all — the prospect has already talked to someone else.

"If companies don't respond to a lead in less than five minutes, their chance of converting that lead decreases by 400%."
— Lead Response Management Study, widely cited in real estate industry research

How a Lead Gone Dark audit works

Three steps. No software to install. No disruption to your operation. You get a report — not a pitch for a new tool.

Step 01
We submit real inquiries
We act as real prospects and submit inquiries through your website contact form, your Zillow and Realtor.com profiles, and any other channels you use to generate leads. Timed. Logged. Across multiple days and time slots — including evenings and weekends, when most leads actually come in.
Step 02
We document everything
Response time to the minute. Which channel replied and which didn't. What the agent said — or didn't say. Whether automated systems fired correctly. Whether follow-up happened after no reply. We see exactly what your prospects see.
Step 03
You get a report card
A clean, readable report with your response time by channel, a grade for each metric, a comparison against industry benchmarks, and specific recommendations for the gaps we found. Most brokers schedule a 30-minute walkthrough call to go through it together.

A report card
with no surprises
left to hide

You'll receive a written report and a 30-minute walkthrough call. Every metric is graded against industry benchmarks, not against an arbitrary standard we invented.

The report covers your website form, Zillow, Realtor.com, and any other portal or ad landing page you direct leads to. Most audits are completed within 5 business days of kickoff.

Lead Response Audit Report Sample · Las Vegas Brokerage
Audit period: 7 days  ·  Channels tested: 4  ·  Inquiries submitted: 12
Website form — avg. response time 4h 22m  D
Zillow — avg. response time 18 min  B
Realtor.com — response rate 33%  F
Weekend coverage No response  F
After-hours response (after 6pm) 2h 55m  C
Follow-up attempts after no reply 0 of 4 leads  F
Overall lead response score 42 / 100

Built for Las Vegas
residential brokerages

Lead Gone Dark is designed for broker-owners and managing brokers who are spending money on leads and want to know whether that investment is actually getting followed up on.

🏢
Independent brokerages
You're the decision-maker. You're paying for Zillow leads, running website ads, or both — and you suspect your agents aren't calling back fast enough. This audit gives you the receipts.
🔑
Franchise market centers
You have 50+ agents and a round-robin system. Lead response is supposed to be automatic. The audit tells you whether it actually is — and which channels or time windows are breaking down.
📈
Team leaders on portal spend
You're spending $2,000–$10,000/month on Zillow or Realtor.com. You need conversion, not just leads. An audit tells you if your team is squandering that spend before prospects ever get a call.

What are your
unresponded leads
actually costing you?

A typical Las Vegas brokerage spending $3,000/month on internet leads and closing at a 2% conversion rate is earning roughly one closed deal per month from that spend.

If 40% of your leads are going dark — no response, no follow-up — you're not paying $1,200 for nothing. You're paying $1,200 for the chance to lose clients to a competitor who called them back first.

The math below uses industry-average numbers. Your actual figures may vary.

Back-of-envelope · typical LV brokerage
Monthly lead spend$3,000
Est. leads per month~60 leads
Leads going dark (industry avg.)~24 leads
Avg. LV commission per deal~$9,000
Conversion rate (portal leads)~2–3%
Estimated monthly revenue at risk $4,320+

FAQ

How is this different from a mystery shopper service?

It's the same core idea — we pose as a prospect to evaluate your process — but Lead Gone Dark is specifically built for real estate lead channels. We test the platforms you're actually paying for (Zillow, Realtor.com, website forms, ad landing pages), measure against industry benchmarks specific to residential real estate, and give you a structured report rather than a narrative write-up. We're auditors, not consultants — we don't sell you the fix, we show you what's broken.

Will my agents know the audit is happening?

That's your call. Some broker-owners prefer to run the audit blind so results reflect normal day-to-day behavior. Others tell their team in advance and use the audit as a baseline measurement after a process improvement. We can accommodate either approach. We recommend discussing this before kickoff so the methodology matches your goal.

What if my agents perform well? Is the audit still worth it?

Absolutely — and we'd tell you so clearly in the report. Confirming that your operation is performing above industry benchmarks is valuable in itself: it gives you confidence in your lead spend, a baseline to maintain, and something concrete to tell agents or investors. A clean report card is a good outcome.

How long does an audit take?

Most audits are completed within 5 business days of kickoff. The timeline covers submitting inquiries across multiple channels at different times of day and week, documenting every response (or non-response), and writing the report. We'll schedule a 30-minute walkthrough call once the report is ready.

Which lead channels do you test?

Standard audits cover your brokerage website contact form, your Zillow agent/office profile, and your Realtor.com profile. If you run paid ad campaigns with dedicated landing pages, those can be included as add-ons. We test across multiple time windows including business hours, evenings, and at least one weekend window.

How much does an audit cost?

We discuss pricing on the discovery call based on the number of channels, agents, and offices involved. The discovery call is free and carries no obligation. If it's not a fit, we'll tell you directly.

Find out what your
leads actually experience.

Book a free 25-minute discovery call. We'll ask a few questions about your brokerage, explain exactly what the audit covers, and tell you honestly whether it's the right fit.

Book your discovery call →

No pitch. No software demo. Just an honest conversation.